203-74-TEACH

FAQs

Click below to get the answer to common questions. If your question is not listed here, please e-mail us at info@teachersource.com.

When will my order arrive (Domestic / United States addresses)?

When will my order arrive (international)?

What is your return policy?

Does Educational Innovations, Inc. accept orders from outside the United States?

Do you accept purchase orders?

Do you accept purchase orders from outside the United States?

Can I submit a purchase order on the website?

How much are shipping charges (United States and US Territories)?

How much are international shipping charges?

Am I required to pay sales tax? Can you process tax exempt orders?

I'm having trouble placing my order. What can I do?

How do I add items to a Wishlist/Gift Registry?

I've added items to my Wishlist. Now what do I do with them?

Can I get a printed catalog?

Can I download a blank order form?

Do you have a store in my area? Can I visit your store?

I have a great idea, lesson plan, classroom activity, etc, and I would like to share it. How can I do that?

I can't find a particular item on your website. What is the best way to find it?

What is your Privacy Policy?

What is Educational Innovations, Inc. federal ID number?

 

When will my order arrive (Domestic / United States addresses)?

Holiday Shipping Notice: UPS and other carriers have notified us that Ground-shipping times may be significantly longer than normal. We strongly recommend the use of express methods (3-Day, 2-Day, Next Day) for shipments that MUST arrive by a specific date.

SHIPPING TO U.S. ADDRESSES:

Most prepaid orders placed before 4 PM Eastern Time ship the same day we receive them. For Standard Shipping, we use UPS Ground, Priority Mail, or First Class Mail (at our discretion). Approximate transit times are shown on the map below. All shipping estimates are stated in "business days." Business days do not include Saturdays, Sundays, or holidays. Please note that these times may vary by several days and should not be relied upon for shipments that MUST arrive by a certain date. Delivery times are not guaranteed for Standard Shipping.   For time critical shipments we recommend using UPS Next Day Air, UPS 2nd Day Air, or UPS 3 Day Select. These express services, if available, will be listed when you checkout. If you prefer another shipping method, such as FedEx or DHL, please contact us for details.

Some items are cannot be shipped by air or express.

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When will my order arrive (international)?

Holiday Shipping Notice: UPS and other carriers have notified us that Ground-shipping times may be significantly longer than normal. We strongly recommend the use of express methods (3-Day, 2-Day, Next Day) for shipments that MUST arrive by a specific date.

SHIPPING TO ADDRESSES OUTSIDE THE UNITED STATES:
Educational Innovations ships most international orders placed before 4 PM Eastern Time within 24 hours of receiving them. Express shipping services are available. International delivery times are not guaranteed. When you place your order, you will be presented with several options, each with an estimated shipping charge. (Please note: while we do our best to ensure the accuracy of our shipping calculators, it can be very difficult to determine exact shipping rates until the order is packed. You will be contacted if higher shipping rates apply.)

Our available international shipping methods are:
Express Mail International - Approximately 5-10 business days
UPS Worldwide Expedited - Approximately 4-6 business days
UPS Express Saver - Approximately 3-5 business days

Note: Not all methods are available to all countries. All shipping estimates are stated in "business days." Business days do not include Saturdays, Sundays or holidays. We can offer only approximate shipping times as there may be unavoidable delays such as weather or customs clearance. International delivery times are not guaranteed.

Please note: Due to continuing difficulties with reliable and verifiable delivery, Educational Innovations no longer offers shipping by Priority Mail International (Air Mail).

While Educational Innovations, Inc. does everything possible to ensure your package moves smoothly through customs, international orders may be subject to taxes, duties or other charges levied by the country where the package is being received. Any such charges are outside of our control or ability to predict. Any taxes or duties, if imposed, are the responsibility of the customer and may be due at the time of delivery. Be sure to check your country's import restrictions to ensure the items you are purchasing can be imported. Contact your local Customs Office for more information. Shipping charges are not refundable for non-delivery due to factors outside of our control. This includes your country's import restrictions or other regulations; unwillingness on the part of the customer to pay duties or fees; and errors in address provided by the customer.

Some items are not available for International Shipping.

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What is your return policy?

If you are not 100% satisfied with an EI product, simply return it to us within 30 days for a prompt refund for exchange. It's as easy as that!

Sorry, recorded media, such as CDs, DVDs, and computer software cannot be returned.

All returned items must be in original condition with the original packaging, and all accessories, instructions, etc. For fastest service, be sure to include a copy of your Invoice or Packing List.

For additional return information, please call our Customer Service Department at (203) 748-3224.

Returns should be sent to:

Educational Innovations, Inc.
Attn: Returns
5 Francis J. Clarke Circle
Bethel, CT 06801
USA

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Does Educational Innovations, Inc. accept orders from outside the United States?

Educational Innovations, Inc. is happy to accept orders from educators around the globe. At last count, we have supplied materials to students, teachers, scientists and tinkerers in more than 70 different countries. Our international customers can even get instant shipping quotes when ordering on-line. You can see how much shipping will cost and even choose from several different carriers. For a quick shipping estimate, add the items you would like to your shopping cart, then click "Estimate Shipping Charge" below your merchandise total. Orders shipping outside the United States must be prepaid. (Please note: while we do our best to ensure the accuracy of our shipping calculators, it can be very difficult to determine exact shipping rates until the order is packed. You will be contacted if higher shipping rates apply.)

Payment: Educational Innovations, Inc. quotes all prices in U.S. Dollars (USD) and we accept payment only in U.S. Dollars.

International electricity note: All items that require AC Power (plug into the wall) run on standard North American line current of 110 volts 60 Hz and come equipped with a US plug. Adapters/converters are often available at your local Radio/Electronics store. Sorry, but we do not have international power adapters available.

International Shipping/Customs note: While Educational Innovations, Inc. does everything possible to ensure your package moves smoothly through customs, international orders may be subject to taxes, duties or other charges levied by the country where the package is being received. Any such charges are outside of our control or ability to predict. Any taxes or duties, if imposed, are the responsibility of the customer and may be due at the time of delivery. Be sure to check your country's import restrictions to ensure the items you are purchasing can be imported. Contact your local Customs Office for more information. Shipping charges are not refundable for non-delivery due to factors outside of our control. This includes your country's import restrictions or other regulations; unwillingness on the part of the customer to pay duties or fees; and errors in address provided by the customer.

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Do you accept purchase orders?

Educational Innovations is happy to accept official purchase orders from schools and many other educational institutions located within the United States.

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Do you accept purchase orders from outside the United States?

Educational Innovations does NOT accept purchase orders from organizations outside the United States, however, we have many pre-paid options. Contact us regarding your order and we will do our best to work with you.

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Can I submit a purchase order on the website?

Not exactly. While you cannot directly submit a purchase order online, you may use our website to prepare your purchase order.

Simply select the items and quantities and add them to your shopping cart as you would normally. When you are finished, proceed to checkout and enter the shipping and billing information. At the bottom of the billing page, select "Quote for Purchase Order" as the payment method. Click "Submit Order" and you will be assigned an order number. But, don't stop there, you're not done yet! You will need to fax or mail a copy of your e-mail confirmation to us, along with your organization's official and signed purchase order. Please including a copy of the printed e-mail confirmation with your official purchase order. Send to:

Educational Innovations, Inc.
5 Francis J. Clarke Circle
Bethel, CT 06801
Fax: (203) 229-0740

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How much are shipping charges (United States and US Territories)?

Within the continental United States:
For prepaid orders (check, credit card, or money order) standard shipping is 8.5% of the total cost of the order with a minimum of $7.95. Note that certain bulky items may incure significantly higher shipping charges. We will contact you if higher shipping rates apply.

For schools and businesses on account ­ NET 30, standard shipping is based on a number of factors, including weight, volume and distance. You should estimate 10% of the total cost of the order with a minimum of $7.95. Note that certain bulky items may incure significantly higher shipping charges. We will contact you if higher shipping rates apply.

Alaska, Hawaii & US Territories:
For prepaid orders (check, credit card, or money order) to Alaska, Hawaii & US Territories standard shipping is 12% of the total cost of the order with a minimum of $12.00. Note that certain bulky items may incure significantly higher shipping charges. We will contact you if higher shipping rates apply.

For schools and businesses on account ­ NET 30, shipping is based on a number of factors, including weight, volume and distance. You should estimate 12% of the total cost of the order with a minimum of $12.00. Note that certain bulky items may incure significantly higher shipping charges. We will contact you if higher shipping rates apply.

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How much are international shipping charges?

Canada & other international customers:
Shipping charges are based on weight, volume, and distance. If you prepare your order on our website you will be presented with estimates for several shipping options. Please note: while we do our best to ensure the accuracy of our shipping calculators, it can be very difficult to determine exact shipping rates until the order is packed. You will be contacted if higher shipping rates apply.

International customers please note: While Educational Innovations, Inc. does everything possible to ensure your package moves smoothly through customs, international orders may be subject to taxes, duties or other charges levied by the country where the package is being received. Any such charges are outside of our control or ability to predict. Any taxes or duties, if imposed, are the responsibility of the customer and may be due at the time of delivery. Please contact your local Customs Office for more information. Shipping charges are not refundable for non-delivery due to factors outside of our control. This includes your country's import restrictions or other regulations; unwillingness on the part of the customer to pay duties or fees; and errors in address provided by the customer.

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Am I required to pay sales tax? Can you process tax exempt orders?

Sales tax is getting more common and more complicated for internet sales. Educational Innovations is required to collect sales tax in many states, and the list is growing. Some states require us to collect sales tax even if Educational Innovations, Inc. does not have a permanent location within the state.

If sales tax is required on your order, it will be calculated during the checkout process.

If you qualify for tax exempt status, you will need to have a registered account and be pre-qualified. Click here to begin the prequalification process now. Be sure to fax or e-mail a copy of your tax exempt certificate and include your full contact information. If you don't have a registered an account, you can create one now by clicking here. Be sure to fax or e-mail a copy of your tax exempt certificate and include your full contact information.

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I'm having trouble placing my order. What can I do?

While we work very hard to ensure that you have a smooth experience on our website, with the current variety of computers, operating systems, browsers, internet security software, and firewalls, we still encounter the occasional order problem for a small percentage of customers. If you cannot get your order to go through, please feel free to contact us by phone, fax or e-mail. We will be happy to process your order manually. Our phone numbers appear at the bottom of this page, or click here to submit an e-mail request.

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How do I add items to a Wishlist/Gift Registry?

To use the Wishlist function you need to be logged into your account. If you don't have a registered an account, you can create one now by clicking here.

As you are browsing products on our website, there is an "Add to Wishlist" link below every "Add to Cart" button. Enter the quantity that you would like and click this button.

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I've added items to my Wishlist. Now what do I do with them?

Once you have added items to your Wishlist you can change quantities, move them to your cart, or remove them from your Wishlist. You can also share your Wishlist with friends to give them great gift ideas. You can even have more than one Wishlist. All of these functions are done through "My Accounts."

After you click "My Account" at the top right of any page select "Wishlists."

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Can I get a printed catalog?

Certainly! The easiest way to request a printed catalog is to click here to order a catalog on-line or call 888-912-7474. You can also write to:

Educational Innovations, Inc.
5 Francis J. Clarke Circle
Bethel, CT 06801
USA

Our free catalogs are available within the USA, and they are sent out about once a week.

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Can I download a blank order form?

Yes, by popular demand we have made a blank order form available on-line that teachers can print and fill in. To go to the order form click here! This file is in convenient PDF format. If you have trouble opening it, you can download the free Adobe Acrobat Reader by clicking here.

Also, you can use our website to generate a completed order form with all the information filled in. Start by simply shopping on our website normally. Then at checkout select "Purchase Order" or "Check" as the payment method. Rather than sending your order electronically, you will be presented with a completed order form ready to print and send in.

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Do you have a store in my area? Can I visit your store?

I'm sorry, but we do not have walk-in stores. All of our sales are conducted through mail orders, phone orders and internet sales. Orders are processed and shipped from our headquarters in Connecticut. If you did decide to stop by our office what you would see is a working warehouse (not terribly exciting). If you wanted to see our items and try some out, the best place to see us is at one of the many educational conventions where we exhibit. Click here to check our Convention Schedule and find out where we will be.

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I have a great idea, lesson plan, classroom activity, etc, and I would like to share it. How can I do that?

You can submit it for our "blog," and possibly earn a $50 Prize Certificate! Write your blog post and then send it to us at blog@teachersource.com. You can compose it and send it within the body of your email, or you can send it as a Word document. Any pictures you include should be in .jpeg format. Be sure to include your entire name and your mailing address. Also, please send a head shot of yourself, so we can properly give you credit. If you haven't seen our blog, check it out here. All blog submissions must represent the original work of the sender, and upon publication, become the property of Educational Innovations. They may be used for all purposes, with or without attribution.

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I can't find a particular item on your website. What is the best way to find it?

On most of the pages in our website you will see a search box in the upper left hand corner. In that box you can type a keyword, product name, item number (don't forget the "dash" in our item numbers), description, etc. and then click the "search" button. You will get a list of all the Super! Wow! Neat! products that match your search. Just click one of the products on the list and you will be brought right to that page in our catalog.

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What is your Privacy Policy?

Educational Innovations, Inc. collects information such as name, address, phone number, email address, and credit card number only for the purpose of processing an order or communicating with the customer regarding an order. We consider any information we collect to be private, and do not divulge this information to any other party unless expressly needed to process your order.

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What is Educational Innovations, Inc. federal ID number?

Our Federal ID number is 06-1402557.

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