All of our products are guaranteed to fully satisfy you, our customer! We feel that your order is not complete unless you are totally satisfied. If for any reason there is a problem with a product, return it for a replacement, refund or company credit (please see our return policy for instructions). Our customer service staff is trained and experienced to answer your questions and concerns. Please call us at 203-74- TEACH (83224) (9am -5pm EST M-F) or email us any time of the day or night at firstname.lastname@example.org.