When will my order arrive?

What is your return policy?

Do you accept purchase orders?

Can I submit a purchase order on the website?

Does Educational Innovations, Inc. accept orders from outside the United States?

How much are shipping charges?

I'm having trouble placing my order. What can I do?

Can I get a printed catalog?

Can I download a blank order form?

Do you have a store in my area? Can I visit your store?

I can't find a particular item on your website. What is the best way to find it?

What is your Privacy Policy?

What is Educational Innovations, Inc. federal ID number?

When will my order arrive?

Educational Innovations will be closed Friday, July 3 in honor of the Independence Day Holiday. Orders placed after 4:00 pm Eastern Time on Thursday will be processed on Monday, July 6.

For Domestic orders, UPS has very limited delivery service on Friday, July 3 . If your order is "time critical," please call for delivery times.

SHIPPING TO U.S. ADDRESSES:

Educational Innovations ships most prepaid orders placed before 4 PM Eastern Time the same day we receive them. We use UPS Ground service for the majority of our domestic shipments. Approximate transit times for this service are shown on this map. All shipping estimates are stated in "business days." Business days do not include Saturdays, Sundays or holidays. Please note that these times may vary by several days and should not be relied upon for shipments that MUST arrive by a certain date. UPS Ground delivery times are not guaranteed.  For time critical shipments we recommend using UPS Next Day Air (Red), UPS 2nd Day Air (Blue), or UPS 3 Day Select. If you prefer another shipping method, such as FedEx or DHL, please contact us for details. UPS Ground service is not available to Alaska or Hawaii. For these states we use Priority Mail for standard shipping. UPS 2nd Day Air (Blue) and UPS Next Day Air (Red), if available, will be listed when you checkout.

SHIPPING TO ADDRESSES OUTSIDE THE UNITED STATES:
Educational Innovations ships most international orders placed before 4 PM Eastern Time within 24 hours of receiving them. We ship most international orders by US Postal Service. Normal transit time these shipments is approximately 10-15 business days. Express shipping services are available. International delivery times are not guaranteed.  When you place your order, you will be presented with several options, each with an estimated transit time and exact shipping charge. Please note that all shipping estimates are stated in "business days." Business days do not include Saturdays, Sundays or holidays. We can offer only approximate shipping times as there may be unavoidable delays such as weather or customs clearance.

While Educational Innovations, Inc. does everything possible to ensure your package moves smoothly through customs, international orders may be subject to taxes, duties or other charges levied by the country where the package is being received. Any such charges are outside of our control or ability to predict. Any taxes or duties, if imposed, are the responsibility of the customer and may be due at the time of delivery. Please contact your local Customs Office for more information.

Some items are not available for International Shipping, and will be removed from any International orders.

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What is your return policy?

You can return any product with which you are not satisfied, in new, unused and resalable condition within 30 days of purchase for an exchange or full refund. Please call for Return Authorization. Authorized returns should be sent to:

Educational Innovations, Inc.
Attn: Returns
362 Main Avenue
Norwalk, CT 06851
USA

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Do you accept purchase orders?

Educational Innovations is happy to accept official purchase orders from schools and many other educational institutions.

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Can I submit a purchase order on the website?

Not exactly. While you cannot directly submit a purchase order online, you may use our website to prepare your purchase order. Simply select the items and quantities and add them to your shopping cart as you would normally. When you are finished, proceed to checkout and enter the billing and shipping information. At the bottom of that page, select "Purchase Order" as the payment method. Next, select the desired shipping method, and the website will calculate your shipping cost. Click "Ready to Print", then print the page that is displayed. But, don’t stop there, you’re not done yet! You will need to fax or mail that page to us, along with your organization's official and signed purchase order. The order is not submitted to us electronically, so we will need to see your printout. Including the printout with your official purchase order will ensure that you are charged the quoted amount. Instructions on how to submit the P.O. will appear on your printout.

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Does Educational Innovations, Inc. accept orders from outside the United States?

Educational Innovations, Inc. is happy to accept orders from educators around the globe. At last count, we have supplied materials to students, teachers, scientists and tinkerers in 66 different countries. Our international customers can even get instant shipping quotes when ordering on-line. You can see exactly how much shipping will cost and even choose from several different carriers.

International electricity note: All items that require AC Power (plug into the wall) run on standard North American line current of 110 volts 60 Hz and come equipped with a US plug. Adapters/converters are often available at your local Radio/Electronics store. Sorry, but we do not have international power adapters available.

International Shipping/Customs note: While Educational Innovations, Inc. does everything possible to ensure your package moves smoothly through customs, international orders may be subject to taxes, duties or other charges levied by the country where the package is being received. Any such charges are outside of our control or ability to predict. Any taxes or duties, if imposed, are the responsibility of the customer and may be due at the time of delivery. Please contact your local Customs Office for more information.

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How much are shipping charges?

Within the continental United States:
For prepaid orders (check, credit card, or money order) standard shipping is 7.95% of the total cost of the order with a minimum of $7.95.

For schools and businesses on account ­ NET 30, shipping is based on a number of factors, including weight, volume and distance. You should estimate 10% of the total cost of the order with a minimum of $7.95. Prepare your Purchase Order on our website and you will be presented with quotes for several shipping options.

Alaska, Hawaii, US Territories & Canada:
For prepaid orders (check, credit card, or money order) to Alaska, Hawaii, US Territories & Canada standard shipping is 12% of the total cost of the order with a minimum of $12.00.

For schools and businesses on account ­ NET 30, shipping is based on a number of factors, including weight, volume and distance. Contact us for more information or Prepare your Purchase Order on our website and you will be presented with quotes for several shipping options.

For all other international customers:
Shipping charges are based on weight and distance. The simplest way to determine exact shipping charges is to prepare your order on our website. You will be presented with quotes for several shipping options.

International customers please note: While Educational Innovations, Inc. does everything possible to ensure your package moves smoothly through customs, international orders may be subject to taxes, duties or other charges levied by the country where the package is being received. Any such charges are outside of our control or ability to predict. Any taxes or duties, if imposed, are the responsibility of the customer and may be due at the time of delivery. Please contact your local Customs Office for more information.

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I'm having trouble placing my order. What can I do?

While we work very hard to ensure that you have a smooth experience on our website, with the current variety of computers, operating systems, browsers, internet security software, and firewalls, we still encounter the occational order problem for a small percentage of customers. If you cannot get your order to go through, please feel free to contact us by phone, fax or e-mail. We will be happy to process your order manually. Our phone numbers appear at the bottom of this page, or or click here to submit an e-mail request.

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Can I get a printed catalog?

Certainly! The easiest way to request a printed catalog is to click here to order a catalog on-line or call 888-912-7474. You can also write to:

Educational Innovations, Inc.
362 Main Avenue
Norwalk, CT 06851
USA

Catalogs going to addresses within the USA are sent about once a week. International catalogs are sent about once a month.

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Can I download a blank order form?

Yes, by popular demand we have made a blank order form available on-line that teachers can print and fill in. To go to the order form click here! This file is in convenient PDF format. If you have trouble opening it, you can download the free Adobe Acrobat Reader by clicking here.

Also, you can use our website to generate a completed order form with all the information filled in. Start by simply shopping on our website normally. Then at checkout select "Purchase Order" or "Check" as the payment method. Rather than sending your order electronically, you will be presented with a completed order form ready to print and send in.

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Do you have a store in my area? Can I visit your store?

I'm sorry, but we do not have a walk-in store. All of our sales are conducted through mail orders, phone orders and internet sales. Orders are processed and shipped from our headquarters in Connecticut. If you did decide to stop by our office what you would see is a working warehouse (not terribly exciting). If you wanted to see our items and try some out, the best place to see us is at one of the many educational conventions where we exhibit. Select "Show Schedule" on our home page to find out where we will be.

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I can't find a particular item on your website. What is the best way to find it?

On most of the pages in our catalog you will see a search box in the upper left hand corner. In that box you can type a keyword, product name, item number (don't forget the "dash" in our item numbers), description, etc. and then click the "search" button. You will get a list of all the Super! Neat! Wow! products that match your search. Just click one of the products on the list and you will be brought right to that page in our catalog.

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What is your Privacy Policy?

Educational Innovations, Inc. collects information such as name, address, phone number, email address, and credit card number only for the purpose of processing an order or communicating with the customer regarding an order. We consider any information we collect to be private, and do not divulge this information to any other party unless expressly needed to process your order.

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What is Educational Innovations, Inc. federal ID number?

Our Federal ID number is 06-1402557.

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